Shipping Policy

Shipping Policy

Thank you for shopping at Seaspringa Store. We are committed to delivering your home and outdoor essentials in a timely and reliable manner. This policy outlines our shipping procedures, costs, and related information for orders placed on our store.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or due to product availability, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

Shipping Methods and Delivery Estimates

We ship from our facility in Songyuan, Jilin, China. For destinations in the United States, we offer standard and expedited shipping options through trusted carriers. Estimated delivery times are:

• Standard Shipping: 7–15 business days
• Expedited Shipping: 4–8 business days

Please note that these are estimates and not guaranteed. Delays may occur due to customs clearance, weather, or other factors beyond our control.

Shipping Fees

Shipping costs are calculated at checkout based on the total weight of your order, the shipping method selected, and the destination address. We offer free standard shipping on orders over a certain amount (if applicable, shown during checkout).

Tracking

Once your order ships, we will provide you with a tracking number via email. You can use this number to monitor the progress of your delivery on the carrier’s website.

Customs, Duties, and Taxes

All orders shipped to the United States may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the buyer. Seaspringa Store is not responsible for any additional costs incurred after shipment. We recommend checking with your local customs office for current rates.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at huangweipeng@lanjiastore.com or call 18620891636. We will make every effort to update the address if the order has not yet been shipped. Once shipped, we cannot change the destination.

Lost or Damaged Packages

Seaspringa Store is not liable for lost or damaged packages once they are handed over to the carrier. However, we will assist you in filing a claim with the shipping company. If your package is lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate and, if confirmed lost, offer a reshipment or a full refund.

Split Shipments

If your order contains multiple items, they may be shipped separately from different warehouses or at different times to ensure faster delivery. In such cases, you will receive separate tracking numbers for each shipment. No additional shipping fees will be charged for split orders beyond the original cost.

Contact Us

If you have any questions about our shipping policy or need assistance with an order, please contact our customer support team:

• Email: huangweipeng@lanjiastore.com
• Phone: 18620891636
• Address: 109, Building 5, Diyun Community, Tiexi Road, Ningjiang District, Songyuan, Jilin, China

We aim to respond to all inquiries within 24 hours during business days.