Return and Refund Policy

Return and Refund Policy

At Seaspringa Store, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review the policy below to understand your options and the steps involved.

Return Eligibility

Most items purchased from Seaspringa Store can be returned within 30 days of the delivery date for a full refund or exchange. To be eligible, items must be unused, in their original packaging, and in the same condition as received. A receipt or proof of purchase is required. This policy applies to all product categories including Chairs & Loungers, Storage Carts, and Outdoor Dining Sets.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Products that have been assembled, installed, or used beyond simple inspection.
• Items missing original packaging or accessories.
• Gift cards or downloadable/virtual products (not applicable to our store).
• Items returned after the 30-day window (subject to store discretion).

Return Process

To initiate a return, please contact our customer support team at huangweipeng@lanjiastore.com or call 18620891636 (international charges may apply). Provide your order number and a brief reason for the return. We will issue a Return Merchandise Authorization (RMA) number and instructions for shipping the item back. Returns without an RMA may not be accepted. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defect).

Inspection and Refund

Once we receive your returned item, our team will inspect it within 3-5 business days. We will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method. For payments made via PayPal or credit card, the refund is sent directly to your PayPal account or credited back to the card. Please allow additional time for the bank or card issuer to post the refund (typically 5-10 business days for PayPal, up to 30 days for credit cards).

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a free return and send a replacement or issue a full refund, including any original shipping charges. Provide photos or a description of the issue to expedite processing. We are committed to resolving such issues promptly.

Exchanges

Exchanges are handled on a case-by-case basis. If you wish to exchange an item for a different size, color, or model, please return the original item (subject to eligibility) and place a new order for the desired item. For defective or wrong items, we will send an exchange at no extra cost. Contact us to confirm availability and instructions.

Contact Us

If you have any questions about our Return and Refund Policy, please reach out to our customer support team:

• Email: huangweipeng@lanjiastore.com
• Phone: 18620891636
• Address: 109, Building 5, Diyun Community, Tiexi Road, Ningjiang District, Songyuan, Jilin, China

We aim to respond to all inquiries within 24-48 hours during business days. Your satisfaction is our priority.